At the bottom of every general marketing email (emails concerning events, promotions or offers in which we have targeted our whole database or a section of it) you will find an unsubscribe link. You can also unsubscribe at any time by emailing firstname.lastname@example.org
SMS Messages and Mail Outs
To stop receiving text messages or direct mail please email email@example.com
Maintaining the security of your data and ensuring that you are in control of how your data is handled is a priority at Cobb & Jagger Limited (trading as Ducati Leeds, Triumph West Yorkshire, Cobb & Jagger Kawasaki and Cobb and Jagger BSA). We are dedicated to ensuring that we are transparent about the data that we collect about you, how we use it and the conditions whereby we may disclose your data to others. We will ensure that your data is kept secure and that you are aware of the steps we have taken to ensure the security of your private information.
We take the security of your data very seriously and strictly adheres to the United Kingdom Data Protection Act 1998 and the General Data Protection Regulation 2016/679 which is applicable from 25th May 2018. Any questions relating to this notice and our privacy practices should be sent to firstname.lastname@example.org
This notice applies whether you visit our dealership or our website, and aims to provide you with information about:
Below is a list of means by which we collect personal information, with the exception of CCTV we may use data from any of these sources to contact you regarding promotions, offers or events.
If your bike has visited our workshop then we will take details of yourself and your bike. We may contact you about potential future work, or send you information via phone, email, post or text regarding promotions, offers and events including new or used bike offers.
If you use one of the contact forms on our website, such as our value my part exchange form, book a test ride form, finance enquiry form or general contact form then we will take your details in order to respond to your enquiry. If you give us permission we will use these details to contact you about future events, offers and promotions including new and used bike offers.
Demonstration Ride / Courtesy Bike
If you book a test ride or take a courtesy bike from our service department we require a copy of your driving licence, we will store a copy of this in case of any speeding, parking or other motoring offence that may occur.
If you decide to purchase a bike from ourselves, at the point of sale under a Contractual Obligation we will collect your full name, address, contact number, date of birth, driving licence details, payment details, details of the vehicle you are buying and, if applicable, details of the vehicle you will be using as a part exchange. Your details may be used for marketing purposes however you can unsubscribe at any time by contacting email@example.com. If you purchase a new vehicle we will be Contractually Obliged to send your details to the manufacturer for warranty, registration and recall purposes.
If you require finance for your vehicle purchase, we will require additional information including marital and housing status, number of dependents, previous address, occupation, employer, business address and bank details, in addition we will also require proof of address (i.e. utility bill) and any other relevant information. With your permission this information will be passed to our selected finance partners. Your personal information will be stored within your deal file which will be stored for 7 years.
In Dealership Visit
We operate CCTV in store to monitor our premises, therefore your image and vehicle registration may be captured and stored for up to 30 days.
If you enter one of our competitions, we require your name, email address and telephone number so that we can contact the winner. Competitions are subject to terms and conditions.
Contact by phone
Should you call us or should we contact you in response to an enquiry, your phone call may be recorded and will be retained for a maximum of 3 months. The recording will be used for quality and training purposes only.
Where you have provided consent;
We use your personal data for electronic marketing purposes and we may contact you
You have the right to opt out of receiving promotional communication at any time by;
Where there is a legitimate interest;
We may use and process your personal information where it is necessary for us to pursue our Legitimate Interest as a business for the following purposes;
Website Banner Marketing
If you visit our website, you may receive personalised banner advertisements whilst browsing other websites including but not limited to search engines and social networking. Any banner advertisement you will see will relate to products you have viewed whilst browsing our website on your computer or other devices.
These advertisements are provided by ourselves using 'Cookies' placed on your computer or other device.
You may receive advertising based on information about you that we have provided to the social media platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it receives from us.
For the Prevention of fraud and other criminal activities
To undertake credit checks for finance
To correspond and communicate with you
To comply with a request from you in connection with the exercise of your rights
For example - where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression list in order to be able to comply with your request)
For accuracy of data
In order to keep our data up to data and accurate improvements made be made to our database e.g. by consolidating records we hold about you.
We may need to process your data to manage your queries, complaints, or claims and may result in us contacting you by the contact details you have previously provided.
We may use and process your personal data where it is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract with you including for the following purposes;
Where it is in your Vital Interest;
We may use your personal information to contact you if there are urgent safety or product recall notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information may prevent or reduce any potential harm to you.
Where required to comply with our Legal Obligation;
We will use your personal data to comply with our Legal Obligation including:
(i) to assist HMRC, the Police, the Driver and Vehicle Licensing Agency (DVLA) or any other public authority or criminal investigation body; (ii) to identify you when you contact is; and (iii) to verify the accuracy of data that we hold about you.
Sharing personal data
We may disclose your personal information to third parties in connection with our business activities, including in the following circumstances:
How to contact us
Please contact us if you have any questions about our Data Protection & Privacy, Information and Cyber Security Policy, this privacy notice or information we hold about you:
By email: firstname.lastname@example.org Or write to us at: Data Protection Officer 2 Saltaire Road, Shipley BD18 3HH.
Complaining to the UK data protection regulator;
You have the right to complain to the Information Commissioners Officer (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO website for further details.
Changes to our Privacy & Cookies Policy
Any changes we make to our Data Protection & Privacy, Information and Cyber Policy or this Privacy Notice in the future will be published on this page and, where appropriate, notified to you by email.
This notice was last updated: 07th November 2019
Cobb & Jagger Limited are authorised and regulated by the Financial Conduct Authority for consumer credit (our FRN is 653777 register.fca.org.uk). As an FCA-regulated credit broker we can introduce you to a selected group of lenders (a list is available on request) who may be able to help you finance your purchase. This group of lenders provides us with a range of products which may be suitable for your purchase (subject to status) we will explain the key features of those products to you. We do not charge fees for our Consumer Credit services. We are very likely to receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.